It Career Path Chart – Click on a career path and your experience level and we’ll show you the certifications you need to get there!
IT Support Specialists are responsible for analyzing, solving and evaluating technical problems. This role may assist internal customers or external company customers via telephone or web chat, helping employees to be more productive. Some specialists are responsible for instructing customers on how to use business-specific software or how to work with other technicians to solve problems. Other specialists may be responsible for answering simple questions from non-business customers, such as restoring Internet connections or troubleshooting home IT products such as Wi-Fi routers.
It Career Path Chart
Certifications like IT Fundamentals+ can give you the IT knowledge you need if you don’t already have it, and A+ can give you a leg up as an IT support professional.
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The following table lists the domains measured by the full test and how well they are represented.
Package delivery service works with address information including house number and street name. What is the best data type for house number?
A. Heatsinks are filled with liquid and are not conducive to laptop mobility. B. Heatsinks require a lot of extra electricity to run. C. Heaters are high volume items. D. Heatsinks are very expensive and reserved for high-end systems.
To calculate the next year’s budget, the senior manager of the regional department needs a report on the salaries of all employees. What program is not useful for this?
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A website visitor realizes that an important notification cannot be seen because the browser has a pop-up blocker. What is the best job?
A. Turn off the pop-up blocker. B. Add a feature for this website. C. Use a different browser. D. Avoid accessing this website.
An attacker successfully connects to an exposed wireless access point and continues to monitor and capture plaintext traffic on the network. Which of the following integrity problems does this describe?
A. Denial of Service (DoS) attack B. Replication attack C. Man-in-the-man (MitM) attack D. Replay attack
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A+ is the starting point for a career in IT. Work-based tests validate basic IT skills across a variety of devices and operating systems.
You frequent your local coffee shop with your Android tablet. While you are there, you can use the free WiFi connection. Concerned about your browsing security, you decide to take action. Which technology will best solve your problem?
You should configure your SOHO (Small Office Home Office) network so that guest users can easily find it. Which feature should be configured?
A. DNS (Domain Name System) B. DHCP (Dynamic Host Configuration Protocol) C. SSID (Service Set Identifier) D. MAC (Media Access Control) filtering
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A typical office environment requires computers with multiple user account settings, with individual data storage assigned to each user. What kind of workstations do you build for this environment?
A. Create a virtualization workstation. B. Building a thin client. C. Create a thick client. D. Build a CAM workstation.
You’ve been assigned a support ticket because engineers are complaining that their computer-aided design (CAD) application is performing poorly. What do you do to update these computers and fix this problem?
A. Install more RAM. B. Installing high-end video cards. C. Install faster processors. D. Installing solid state drives (SSDs).
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You need to configure several virtual workstations for the network test lab. You have a computer to use as a host machine, but no operating system is installed on it. What is the easiest and fastest way to configure a host system?
A. Install a Type-2 hypervisor on the host machine and then install the guest operating systems. B. Install one of the guest operating systems to run both the host and the guest. C. Install a type-1 hypervisor on the host machine and then install the guest operating systems. D. Install Microsoft Virtual PC for free and install guest operating systems.
How to fix touchpad that is too sensitive, create cursor and jump while typing?
A. Disable NumLock on an external keyboard. B. Configure input options. C. Replace the touchpad. D. Roll back to an older driver version.
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Certifications provide a foundation of skills that you can build upon with other vendor or technology-specific certifications.
Check skills against a set of IT Service Management practices. ITIL certifications administered by AXELOS are offered to individuals at four competency levels:
Certifications like IT Fundamentals+ and A+ can give you a leg up as an IT support professional. Adding Network+ and Security+ will help you advance your career in IT support.
An Office workstation obtains an Internet Protocol version 4 (IPv4) address from a Dynamic Host Configuration Protocol (DHCP) server. The IP lease includes a default gateway address, which is the office’s Layer 3 switch address. A network administrator confirms network connectivity by pinging the gateway. At which Open Systems Interconnection (OSI) layer do these two devices communicate with each other when using the ping command?
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A. Layer 3 – Network B. Layer 2 – Data Link C. Layer 6 – Presentation d. Layer 7 – Application
The manager informs the support technician that users are spending more time using company computers for personal reasons. Which of the following can the technician do to resolve the problem?
A network consultant plans for IT contingencies and tries to identify potential network failures. Which of the following would the consultant identify as single defects that need to be updated for additional deduction? (select all that apply)
A. Absence of load balancing device. B. Have a backup power generator. C. Have a single power supply for the critical server. D. The primary server is set up for full backup operations.
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The employee uses a key containing a chip with a digital certificate and verifies the person’s identity using a reader. It describes which of the following types of authentication factors?
A network administrator purchased new network switches from a vendor. After receiving and installing them, what should the administrator do to harden the device to ensure a secure configuration of the switches? (select all that apply)
A. Change the default usernames and passwords. B. Remove the dealer-installed tailgates. C. Disable or Close Unused Ports and Services. D. Implement a shared password.
A user installs a financial software package that requires cloud access. For some reason, the app could not connect to the cloud server. What causes this problem?
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Security+ provides the global benchmark for IT best practices and operational security in one of the fastest growing areas of IT.
The attacker poses as a member of the company’s cleaning staff and asks the employee to hold the door open while the impersonator brings in the cleaning cart. What kind of assault did the employee experience?
The DMZ (Militarized Zone) has a new virtual firewall server. The user reports that he can view Internet websites, but can no longer connect to the FTP (File Transfer Protocol) site. Which of the following can cause disconnection?
A. The user does not have access to the FTP site. B. The network cable is disconnected from the server. C. The firewall implicitly denies access to the FTP site. D. ACL still requires installation.
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The user must review several documents related to the device from an authorized government vendor who is authorized to use the documents. While trying to send documents to a personal email for further review at home, I got a message that the email could not be sent. What is the reason for this? (choose two)
A. As a matter of policy, the employee may not use personal email. B. The DLP system flags the incident. C. Antivirus software flagged the documents. D. The attachment file size is too large.
After exploiting the flaw during testing, an administrator released a security update for Microsoft Internet Explorer as a patch. How to apply admin patch?
Direct product patch application. B. Apply the security update to the staging environment and verify system functionality. C. Wait for the quarterly update before fixing the bug. D. Deploy the device in a sandboxed environment and test functionality.
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Fingerprint scanning is one of the simplest methods of biometric identification. Which of these concerns is most relevant to using this technology? (choose two)
A. Ease of fraud B. Surfaces must be clean and dry C. Retrieving invoices D. High cost of installation
Basic strength depends on length and randomness. One way to strengthen the key is to add a nonce or initialization vector (IV). The same can be said for passwords, which can be strengthened by adding a salt to the hashed password value. Evaluate the following to determine the truth about nonions, IVs, and salts. (choose two)
The nonce value is hidden. B. Salt can be a counter value. C. Application
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